Version Date: 23/02/2021
Cactus Production Studios Pty Ltd (“we”, “our” and “us”) is committed to responsible privacy practices and to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) to the extent they apply to us.
The types of personal information we collect from you depends on the circumstances in which the information is collected.
When you visit our websites, such as cactusstudios.com, and other websites operated by us (such as our Social Media channels) (“Websites”), we collect information about you, such as details about how our Websites are used and interacted with, browser information (including the browser type and language preference), information about your device (such as hardware identifiers, platform type, settings and components and the presence of required plugins), as well as referring and exit pages (including pages viewed and other interactions with web content). We may use such information collected for a number of purposes, including for operating and optimising the Websites, in connection with our advertising purposes, and for research or analysis. We may also collect basic contact information including your name and email address if you register and create an account with us.
When you download, access and/or play our applications / games or use our other services ("Apps"), we collect information from you or your device, such as your name and email address (e.g. to create and maintain your user account), device information (such as hardware identifiers, platform type, settings and components and the presence of required plugins), country and region information (derived from IP address or device settings), device event information, including crash reports and system activity details (e.g. whether you encountered an error playing our games or lost Internet access) and information related to your in-app or in-game activities, such as profile information, gameplay information, as well as information relating to your in-app/game purchases and data about how you use our Apps. We use this data to provide our Apps and services to you, including for the purposes of optimisation, preventing fraud, customising in-game offers and verifying purchases.
The information that we collect can be further classified as follows:
We may collect and store information locally on your device, using mechanisms like cookies, browser web storage (including HTML 5), and application data caches. We may also collect answers you provide to questions we ask and other information in relation to your dealings with us.
When you participate in social features such as chat, any audio, visual, and/or electronic information that you disclose may be read, copied, collected, or used by other players, and may become publicly available. We recommend that you ensure that your privacy settings reflect your preferences.
If you work with us, or you apply to do so, we may also collect information for the purpose of considering your application or relevant to you working with us, including your qualifications, resume, reference information from your nominated referees, bank details, feedback from supervisors and training records.
Except as described in this section, we do not generally require you to disclose any sensitive information (e.g. details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by any relevant laws.
We may also collect personal information as otherwise permitted or required by applicable law or regulation.
We collect personal information in a number of ways. The most common ways we collect your personal information are:
We may use or disclose your personal information to provide you with the Websites or Apps, or for the purposes for which we indicated when we collected it (and related purposes). Other instances when we may use and disclose your personal information include:
Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
The main purposes for which we may use or disclose your personal information include, both individually and combined together:
We retain the information we collect for as long as necessary to provide our Websites and Apps, and we may retain that information beyond that period if necessary for legal, operational or other legitimate reasons.
This may include disclosing your personal information to the following types of third parties:
If you post information to public parts of our Apps, Websites or to our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
We may disclose personal information outside of Australia to our selected business partners, our associated organisations, our service providers and to other third parties, including recipients located in Canada, Denmark, Israel, Singapore, the United Kingdom and the United States.
We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information.
Please notify us immediately if you become aware of any breach of security.
We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.
We may use “cookies” and similar technology on our websites and in other technology applications. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. The use of such technologies is an industry standard, and helps to monitor the effectiveness of advertising and how visitors use our websites/applications. We may use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the “customer” experience.
B. Other tracking technologies
We and our third party partners, affiliates, or analytics service providers use standard tracking technologies (like web beacons, SDKs, APIs, scripts and tags) to identify a computer or device used, to “remember” things about your visit or your use of the Apps (such as your preferences or a user name) and to help us understand things like, what pages and features you use and the games you play.
Such information may be linked to or combined with other personal information we process about you, such as your user ID, for purposes such as improving the quality of our Apps, tailoring recommendations to your interests, providing and personalising our Apps including making our Apps easier to use, and for fraud prevention, security and authentication purposes.
Please refer to guidance provided by your device manufacturer, operating system developer, or individual web browser if you would like help in managing your preferences with respect to tracking technologies used in our Apps.
C. Interest-Based Advertising
You can find more information here:
D. Analytics Technologies
We use our own game servers and third party analytic technologies to collect information about how you use our Websites and Apps, your computer or device and the health of our Apps.
You can find more information here:
When contacting us please provide as much detail as possible in relation to your question, comment or complaint.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
If we allow children to create an account or otherwise engage with us over time, we will obtain parental consent prior to the collection of their personal information. In order to obtain this consent, we sometimes ask your child to provide a parent's email address so that we may directly notify you of our privacy practices and obtain your consent. When we do this, we delete the email address provided if a parent does not timely respond to the request for consent.
We may allow children to enter contests, sweepstakes, or other promotions, or receive a one-time communication from us. When we do that, we will collect the child's first name, email address, and sometimes their state of residence, as well as a parent's email address to provide you with notice that your child has entered the promotion and an opportunity for you to opt your child out. We will use the collected information for the purpose of that promotion or communication, and then delete the information from our records once it is no longer required. We do not send text messages or other non-email messages (like chat) to children.
At any time, you can refuse to permit us to collect personal information from your child and can request that we delete from our records the personal information we have collected. Parents may delete their child's account, change their child's privacy settings, or access and modify their child’s personal data at any time by contacting customer support at email@example.com.
If you are a parent or legal guardian and you give your permission for your child to register for one or other of the services, you thereby agree to the terms relating to use of the Apps or services by your child.
More information is available here:
Your choices about information provided by you
If you do not want to provide us with personal information, then you can choose not to provide it. If you choose not to provide us with personal information, we may not always be able to provide you with the services you want. For example, without providing an email address, you cannot create an account with us to access and play our games.
Your choices about information provided by third parties
You may be able to control how third parties collect and share your Information by changing your preferences or opting out of collection directly with those third parties. Before disclosing Information to third parties, we recommend you check their respective privacy policies for further details.
Your marketing and advertising choices
You can exercise choices over how we use your personal information and update your preferences at any time:
Accessing and deleting your information
You may deactivate your Cactus Studios account or delete email associate with your account by contacting us at firstname.lastname@example.org.
If you would like to access or view the personal information we hold about you or for any reason you are concerned with the way we are using your personal information, or would like to correct or request that we delete such personal information, you can also send your request to us at email@example.com.
If you are a user in the European Economic Area, UK or Switzerland and would like to know more about your rights in connection with your personal information, please see the relevant sections below.
Please address all privacy complaints to:
Cactus Production Studios Pty Ltd
Address: 15 Stamford Road Oakleigh, 3166, Victoria, Australia
If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from our direct marketing you can also contact us using the contact details listed above.
If you are a resident of the EEA, the UK or Switzerland, the following information applies with respect to personal data collected through your use of our Websites and Apps.
Cactus Production Studios Pty Ltd is the data controller of your personal data.
Legal Basis for Processing Your Personal Data
We collect, use and share your personal data on the basis of the following:
Your Privacy Rights
If you are a resident of a member country of the European Economic Area, the United Kingdom, or Switzerland, you may have the following rights with respect to your personal data:
We hope that we can satisfy queries you may have about the way we process your personal data. However, if you have unresolved concerns you also have the right to complain to the relevant data protection authority.
You can bring the complaint in your member state of residence, place of work or where an alleged infringement of data protection law occurred. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area and Switzerland are available here.
Cactus Production Studios Pty Ltd
Address: 15 Stamford Road Oakleigh, 3166, Victoria, Australia